Refund policy
Order Cancellation Policy
You may request to cancel an order that has not yet entered the shipping process by emailing us at info@jackson-usa.com. To ensure your request is processed successfully, please follow these steps:
1) Include Required Information: Please include your Shopify Order Number (e.g., #0000) and the reason for your cancellation.
2) Submit Promptly: Requests must be sent within 15 minutes of the purchase time.
3) Await Confirmation: Your cancellation is not processed until you receive a confirmation email from our team.
Refunds
Once your cancellation is approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your cancellation and you have not received your funds, please contact us at info@jackson-usa.com.
Post-Window Requests
Any cancellation requests received after the 15-minute window will be treated as a return. Please refer to our Return and Refund Policy below for the next steps.
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.ย
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. Youโll also need the receipt or proof of purchase.
Customer is responsible for both shipping and a 10% restocking fee when returning the item.
Items sent back to us without first requesting a return will not be accepted.
To start a return, you can contact us at info@jackson-usa.com.
Please note that returns will need to be sent to the following address:
SPRO Corp.
Attn: Jackson Return
3750 Kennesaw 75 Pkwy, Suite 100
Kennesaw GA, 30144
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. It is very helpful to have photos of damaged items.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.ย
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once weโve received and inspected your return, and let you know if the refund was approved or not. If approved, youโll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since weโve approved your return, please contact us at info@jackson-usa.com